complaint·January 31, 2023

Based on interviews with 4 out of 4 staff they all deny allegations of ever being mean, rude or discourteous to residents. Interviews with 4 out of 4 witnesses reported they have not witnessed or heard of any staff that was mean, rude or discourteous to residents. Based on the preponderance of evidences through interviews the allegation that resident not accorded dignity in relationships with facility staff is UNFOUNDED, meaning that the allegations were false, could not have happened and/or is without a reasonable basis. This agency has investigated this complaint. No deficiencies cited. An exit interview was conducted and a copy of this report and confidential names list was provided. Based on interviews, 3 of the residents were unable to be interviewed due to not being oriented to time and space or were asleep. Interviews with 4 out of 4 staff indicate they have had to limit water intake for R1. Based on interviews staff reported they do not deny the R1 water, but serve a little less in each glass. In addition the staff provides a gallon of water available for R1's request. Based on interviews, 4 out of 4 witnesses stated they have not heard of the facility denying residents water. Therefore based on evidence through interviews and observations, the allegation that facility staff are not providing water to residents in UNSUBSTANTIATED, meaning that although the allegation may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violation occurred. This agency has investigated this complaint. No deficiencies cited. An exit interview was conducted and a copy of this report and confidential names list was provided