complaint·April 19, 2021

LPA spoke to an Ombudsman representative who also confirmed that the R1 indicated that it was a staff at his previous skilled nursing he stayed at who allegedly abused him. The information has been cross reported to another State agency for follow up. LPA Chin reviewed R1's physician's report. Resident appears to alert and able to communicate his needs. Resident is in charge of his health and financial affairs. Resident is on hospice care beginning January 6, 2021. This agency has investigated the complaint and is determined to be UNFOUNDED. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. An exit teleconference was conducted with Wesley Pao and LPA Chin discussed and read this report. A copy of this report will be provided via email. Wesley Pao agreed to review the report and return a signed copy. LPA, Kathrina Chin reviewed the Needs and Services plan. No concerns noted. Wesley Pao AD indicated that the choledrain was taken out the hospital when the hospice agency sent the resident out to the hospital in February 2021. Mr. Pao indicated that he is providing the best care possible to R1. The Department has investigated the complaint alleging that the facility is not following resident's care plan. Based on the information gathered during the investigation and review of all documents obtained, the allegation is deemed unsubstantiated. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. An exit teleconference was conducted with Wesley Pao, Administrator and LPA Chin discussed and read this report. A copy of this report will be provided and appeal rights explained and a copy of appeal rights provided via email. Wesley Pao agreed to confirm the receipt of the document, review the report and return a signed copy.