Complaint·April 16, 2021

interviews conducted, R1 would often not want certain staff to escort R1 to the dining room and if those staff showed up R1 would refuse meals. R1 would also refuse if not taken to meals 10 minutes before meals were served. Allegation #2- Licensee is charging fees outside the admission agreement R1’s admission agreement was reviewed as well as the facility fee schedule. R1 did not want to pay to be escorted to dinner as R1 did not go to the dining room for dinner. R1 did not reach out to the facility Administration and adjusted his rent on his own. On 7/22/20 Administrator sat down with R1 and went over all services and charges on R1’s admission agreement. Adjustments were made and agreement was made and R1 signed the agreement. Based upon interviews and a review of R1's records, these allegations are unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. Administrator Briana Boyd is reminded that all Admission agreements should be kept current and addendums completed in a timely manner. Admission agreements shall also be clear on what additional service rates are being charged. An exit interview was conducted with Ms. Boyd via telephone and a copy of this report was provided via email for signature. Ms. Boyd agreed to sign and return report.