Complaint·May 25, 2023

It was alleged facility staff neglected the resident and their appearance was unkempt. Staff interviewed reported all the residents are properly cared for and no one is neglected. Staff reported that R1's appearance was not unkempt. R1 no longer resides at the facility. LPA observed all of the residents in memory care and none of the residents appeared unkempt and all of the residents were wearing clean clothes. None of the evidence gathered corroborates the allegation, therefore the allegation is deemed unsubstantiated. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. Regarding the allegation, staff did not ensure resident's bathroom was clean, the investigation revealed the following. LPA inspected R1's former room, including the bathroom. LPA observed the bathroom was operational and clean. No deficiencies observed. Staff reported that the bathroom is cleaned at least once a week and as needed. Staff reported that if they notice the bathroom needs to be cleaned or a resident requests, they have the bathroom cleaned. Based on the evidence gathered the allegation, staff did not ensure resident's bathroom was clean, is deemed unsubstantiated. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. Regarding the allegation, staff did not ensure resident had toilet paper, the investigation revealed the following. Staff reported that all bathrooms are checked for toilet paper when they are cleaned and toilet paper is provided when residents request it, Staff reported that sometime in April R1's family reported there was no toilet paper and staff put toilet paper in the bathroom. This report could not be corroborated. Staff reported that no other reports have been made that any bathrooms were out of toilet paper. LPA observed that R1's former room had toilet paper in the bathroom. Based on the evidence gathered the allegation, staff did not ensure resident had toilet paper, is deemed unsubstantiated. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted and a copy of the report provided.