Complaint·October 3, 2023

Regarding the allegation "Floor in resident room is not cleaned properly," the investigation revealed the following: Nine of ten interviewees denied the allegation indicating Maintenance Director conducts carpet cleaning when requested. Health and Wellness Director Mims indicated "There's a carpet cleaning request list in the front lobby, so residents can call and request carpet cleaning and it'll get done by the Maintenance Director timely." (R2) indicated "My room mate wants to get rid of me, so he keeps saying I'm having accidents and not being cleaned." Five of six residents indicated "Staff disinfect the carpet immediately when needed due to sanitary reasons." Health and Wellness Director Mims indicated "(R1) has requested laminate floor in bedroom area and he's on our list for floor already." Executive Director (ED) Rhon Hipolito indicated laminated floor was installed in (R1) and (R2)s bedroom area on July 19, 2023. Therefore based on the preponderance of evidence gathered through interviews and observations conducted by LPA Quiroz, the allegation that the "Facility does not meet resident’s needs" and "Floor in resident room is not cleaned properly" are deemed UNFOUNDED, meaning that the allegations were false, could not have happened and/or are without a reasonable basis. This agency has investigated this complaint. No deficiencies cited during today's visit. An exit interview was conducted with (ED) Rhon Hipolito and a copy of report was provided at exit.