Complaint·November 20, 2023

CONTINUED... During the course of the investigation, Eleven of eleven interviewees indicated staff respond to call lights and assistance requests timely. (ED) Hipolito indicated staff conduct routinely checks on residents every 2 hours or depending on their needs but do not keep a record of routinely checks. During inspection visit conducted on 10/17/2023 on or about 3:23pm , LPA Quiroz conducted tour of Resident 1 (R1) and Resident 2 (R2) bedroom area. During inspection visit, LPA Quiroz observed call light button covered in duct tape and observed furniture obstructing call light access. Five of five staff interviewed indicated frequent routine checks attempts on (R1) and (R2) during their work shift stating "But they never open the door. We hear they're in there, but (R2) refuses all help and assistance for (R1)." During facility inspection visits, LPA Quiroz observed a table located outside of (R1) and (R2)s bedroom area, interviews conducted with eleven of eleven interviewees concluded that the table outside of (R1) and (R2)s bedroom area was identified as a place where staff is requested by (R2) to drop off any items such as mail, packages, trash bags or door dash food services. Documentation review of the facility call log report for (R1) and (R2) indicate no call request activity during the time period of 1/01/2023 - 10/17/2023. The Department has investigated the complaint alleging that staff did not answer resident's calls for assistance. Therefore based on the preponderance of evidence gathered through interviews, documentation review and observations conducted by LPA Quiroz, the allegation that the "Facility staff did not answer resident's calls for assistance," is unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. No deficiencies cited during today's visit. An exit interview was conducted with (ED) Hipolito and a copy of today's report and LIC 811- Confidential Names were provided.