Complaint·January 10, 2024

Resident 1 (R1) reported that the facility has enough staff and that staff do not take long to assist her. Regarding the allegation that residents are left unattended, the investigation revealed the following: Nine of ten individuals interviewed denied the allegation. During interviews conducted with the residents, R2 reported that staff are good overall. Per R2 residents are not left unattended. During interviews conducted with staff, Staff 1 (S1) reported that she has not witnessed residents being left unattended and stated that caregivers always try their best. Based on LPA's observation and information gathered during the investigation, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, the allegations are deemed UNSUBSTANTIATED. LPA Ramirez conducted an exit interview with Business Office Director Washington, and a copy of this report was provided to the facility. date of employment. Training transcript for S2 shows Not Applicable (N/A) under Initial/Direct Care Staff Training dated 08/29/20. S2 date of employment is listed as 08/03/20. Training transcript for S3 does not show dementia care training. S3 date of employment is listed as 06/09/23. Based on the interviews which were conducted and the records that were reviewed, the preponderance of evidence standard has been met, therefore the following allegation: u ntrained staff are providing care and supervision to residents is deemed SUBSTANTIATED. California Code of Regulations, Title 22, Division 6, Chapter 8 is being cited on the attached LIC 9099D. A deficiency is being cited under Personnel Records 87412 (c)(1)(A)(B)(1)(2). An exit interview was conducted with Business Office Director Washington , and a copy of this report, 9099-D Page, and Appeal Rights was left at the facility.