Complaint·April 10, 2024

Two additional interviews were attempted, but witnesses could not be reached. Regarding the allegation above, 8 of 9 individuals were unable to corroborate the complaint allegation. Three of four residents interviewed denied any problems with anyone entering their room unauthorized and all residents reported they fell safe in the community. Resident 2 (R2) denied any personal items being stolen and said staff only enter the room to pick up dirty laundry. Resident 4 (R4) denied anyone entering the room unauthorized, and denied anything being stolen from the room. When asked if anything has been stolen, R4 said, “Thank God… nothing valuable here.” R3 denied anything has been stolen form as well. All staff interviewed denied items being stolen form residents, but all did mention that some residents claim things have been stolen form them. Staff 1 (S1) mentioned a resident who claimed items were stolen from them and then a couple days later claimed whoever stole the items, brought them back. Staff 3 (S3) mentioned the same resident, and claimed the resident has reported items are missing and really the items are misplaced by the resident. S3 said once after the resident claimed items were missing, S3 located the missing item in the resident’s room. Regarding the complaint allegation: Facility did not report theft During the interviews it was discovered the Resident 1 (R1) reported medications were stolen from the resident’s room. Document review revealed the resident’s son was informed of the reported theft and was informed R1 contacted the Police. The incident number and detective's name in the facility progress notes matched the incident report number and detective’s name provided by R1. During interviews with Staff 2 (S2) and Staff 3 (S3) both were unaware of any reported theft from R1 being reported to the facility. Based on the information gathered during the investigation through interviews, document review, and observations, the Department is unable to ascertain if the allegations occurred as reported. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove or refute the alleged violations occurred; therefore, all allegations are deemed Unsubstantiated. An exit interview was conducted, and a copy of this report was provided.