Complaint·July 23, 2024

CONTINUED FROM FORM LIC9099 Regarding the allegation that Resident did not receive medication correspondence sent to the facility in a timely manner, the following has been concluded: Based on records reviewed, residents R1, R2, R3 and R4 have been confirmed to have been assessed to be capable of managing their own medication by their respective primary care physicians. During interviews conducted, one out of four residents indicated that their medication was delivered directly to their unit by the pharmacy upon request from their physician. Another one of four residents stated that she had medication delivered by postal service on or around July 10, 2024 but never received it. The same resident stated that facility management had reported that no postal deliveries had been documented by front desk staff on that day. Another package was noted to have been brought by USPS on July 7, 2024 and stated by staff to have been brought to the resident's unit as the resident does not come down to the lobby. No active grievances regarding interference with personal correspondence appear to have been formally filed with facility management in the period from January 23, 2024 to the present visit. Based on the information gathered during the investigation through interviews and document review, the Department is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, the allegation is deemed Unsubstantiated. An exit interview was conducted and a copy of this report was provided to a facility representative.