Complaint·September 18, 2024

Interviews were conducted with four facility staff, and seven residents regarding allegation, facility staff are not preventing physical altercations between residents. Four of four staff interviewed denied witnessing or having any knowledge of any physical altercations between residents. Six of seven residents denied witnessing or having any knowledge of physical altercations between residents taking place. One of seven residents denied personally having a physical altercation with another resident, however, indicated they were involved in a verbal altercation with another resident at an unknown time in the past. During the complaint investigation, LPAs and WD conducted a tour of the facility and observed the air conditioning to be operating as designed and room temperature tested between 76- and 82- degrees Fahrenheit. LPAs observed residents in common areas and resting in their respective bedrooms without disturbance, and no physical altercations between residents were observed. Based on observations and due to conflicting information received during interviews conducted, LPA is unable to determine if facility staff are not ensuring air conditioning is maintained in good repair or if facility staff are not preventing physical altercations between residents. Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore at this time the above allegations are unsubstantiated. An exit interview was conducted and copy of this report was provided at the end of the inspection.