Complaint·June 16, 2025

Per record review, in the month of February 2023 and March 2023, LPA Rodriguez observed the clock in times for staff in February 2023 and March 2023 and observed that there were multiple staff members present, and verified that there was never just one staff member present. It was alleged that bathrooms are being made inaccessible to residents. LPA Rodriguez conducted a total of 6 resident interviews, all of which did not corroborate with the allegation. LPA Rodriguez conducted a total of 2 staff interviews, of which both did not corroborate with the allegation. LPA Rodriguez observed that on the assisted living side, there are two bathrooms designated for staff, which remained unlocked, and one bathroom designated for the public, which also was unlocked. LPA Rodriguez observed that each resident room had their own bathroom and was made accessible to the resident(s) living in that room. LPA Rodriguez observed that on the memory care unit, there are bathrooms in each resident’s room, and one extra shared bathroom located in the hallway, that is designated only for residents. LPA Rodriguez observed that the memory care bathroom in the hallway was locked, however it is due to safety concerns, to prevent the residents from entering the bathroom on their own since per physician reports, the memory care residents are unable to use the bathroom independently and require assistance. Based on LPA’s interviews which were conducted, review of documents obtained, and observations, LPA is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED. For this visit, there were no citations were issued. An exit interview was conducted with Wellness Director Ruby Racca-Magao and Business Office Manager- Briana Garcia. A copy of this report was provided and explained.