complaint·April 21, 2021

Licensing Program Analyst (LPA) Mike Barrett initiated a complaint investigation for the allegation listed above. Due to the situation surrounding the Coronavirus Disease 2019 (COVID-19), and to implement mitigation measures, today’s visit was conducted virtually with Executive Director (ED), Maria Kauten. On 10/2/2021, the Community Care Licensing Division, Orange County Regional Office, received a complaint regarding the above allegation. LPA conducted interviews with the Executive Director (ED), Maria Kauten and the Reporting Party (RP) as well as reviewed documentation regarding the request for copies of Resident #1 (R1)'s records. The investigation revealed that the facility had received the request for documents on 9/25/2021, but was missing the signed Guardian ad Litem making the request incomplete and not valid. The facility was communicating with the RP for the required completed request to which the RP supplied the necessary forms on 10/8/2021. The facility fulfilled the request for documents as requested following the receipt of the required request form. This agency has investigated this complaint alleging that the facility failed to provide residents records upon written request. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened, and/or is without a reasonable basis. A telephonic exit interview was conducted with ED Kauten, and a hard copy was provided via email for signature.