complaint·September 11, 2025

The third allegation stated that staff did not safeguard a resident’s personal belongings. LPA conducted interviews with three staff members and three residents, all of whom denied the allegation. LPA also reviewed the Resident Inventory and confirmed that the alleged missing item was located in the laundry and subsequently returned to the resident. LPA contacted the reporting party, who confirmed the item had been received.The fourth allegation stated that facility failed to issue a refund to a responsible party. LPA reviewed facility records and email correspondence with the facility’s home office, which confirmed that a refund check (check number 5638) was issued on March 19, 2025, and cleared on March 25, 2025.Based on evidence obtained through interviews, record reviews, and observations, there is not a preponderance of evidence to support that the alleged violations occurred. Therefore, the allegations are deemed unsubstantiated. This means that while the reported concerns may have occurred or may be valid, there is insufficient evidence to prove the facility violated applicable regulations.No deficiencies were cited during today’s visit. An exit interview was conducted, and a copy of this report was provided to the facility.