complaint·April 6, 2023

resident's hearing aids are safeguarded. Staff will check out the hearing aids in the morning and assist residents with placing the hearing aids in their ears. The PM staff then remove the hearing aids when residents are going to sleep and are checked and logged in, placed in chargers, and locked in the medication room. The facility cares for residents with Dementia and it is the facility's policy to keep all residents' rooms open and unlocked. Some residents tend to wander into other resident rooms where they may take something that does not belong to them. Facility staff redirect those residents and then obtain any items taken and return them to their rightful owner. Per staff, some residents remove their hearing aids because they do not want to wear them and may misplace them but they are usually found. Based on the observations made by LPA Patricia Velazquez, interviews which were conducted and the records that were reviewed, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the following allegations: Staff are falsifying residents' medical records and Staff did not safeguard resident's personal belongings are deemed UNSUBSTANTIATED. An exit interview was conducted with Administrator Heather Younan and Health Services Director Ashley Guerra, R.N. and a copy of this report was provided at the time of this visit. Due to technical difficulties LPA Velazquez was not able to print the report at the time of the visit. Administrator Younan agreed to receive the report via email.