Complaint·September 9, 2021

*Investigation into allegation of Facility staff do not assist resident with transfers out of bed is unfounded. Interview of staff, R1’s Son and daughter and R 1 staff was assisting resident with transfer out of bed. Specially R 1 stated that S1 always help him. R 1’s daughter stated that Her father R1 going on has 3rd month of hospice care at Iris Guest Home on Berkeley. They were given 2 to 3 weeks of life for her father. At this facility he has improved so much.. Not only in health but mentally. He is happy at the facility. R 1 also stated that he is getting good care at the facility. *Investigation into allegation of facility staff are not providing resident with an adequate quality of food is unfounded. Interview of the staff and reviews of Admission Agreement, Physician’s report R1 was on liquid diet. R 1 has no dentures, no teeth. He was on soft diet as he chokes when swallowing. R 1 and R1’s daughter said that facility providing food according to R1’s needs. This agency has investigated the complaint and is determined to be UNFOUNDED. We have found that the complaint was unfounded, meaning that the allegations of Facility staff left resident in soiled clothing for an extended period of time facility staff do not assist resident with transfers out of bed, Facility staff are not providing resident with an adequate quality and quantity of food were false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.