Complaint·March 3, 2023

Based upon a review of records and the interviews conducted the allegation is unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that R1 broke his hip at the facility. An exit interview was conducted and a copy of this report and appeal rights were provided to Leo Garrais. According to interviews a staff member and a medical transport with wheelchair access should have been used to assist R1. On 1/27/23 during the initial 10 day visit, LPA noted rodent droppings and baby cockroaches in the food pantry. Staff immediately removed all food and cleaned the pantry. Administrator Dao was also notified. Based upon a review of records and the interviews conducted the preponderance of evidence standard has been met and the allegations are substantiated. See LIC9099D for cited deficiencies per Title 22 regulation. An exit interview was conducted and a copy of this report and appeal rights were provided to Staff Leo Garrais.