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Inspection visit

Complaint

IRIS GUEST HOMELicense 3060057222 citations on this visit
2 citations recorded

Inspector’s narrative

What the inspector wrote

Per written notice observed, written notice failed to address general description of the additional costs. LPA spoke with Administrator Dao who reported the rate increase was due to a change in basic service costs. Administrator Dao did not submit written change in Plan of Operation and/or Admission Agreement to the Department prior to providing residents with notice. Regarding the allegation facility unlawfully evicted resident, it was reported Resident 1 (R1)’s responsible party received a text message from Administrator Dao asking them to relocate R1 from the facility due to the facility needing to close. Text message received did not include required written standards as outlined in Eviction Procedures per Title 22 Section 87224. Therefore, based on the preponderance of evidence gathered, the allegations that Facility unlawfully raised resident's rent and Facility unlawfully evicted resident are determined to be Substantiated. The following is being cited per California Code of Regulations Title 22 Division 6 Chapter 8. An exit interview was conducted with Administrator and a copy of this report, LIC9099-D, and appeal rights was provided at the time of exit. During the investigation LPA confirmed rate increases were not specific to one resident but rather provided to multiple residents due to increase utilities, commodities and workforce costs. Although it was confirmed Dao had made multiple attempts to contact resident/ their responsible party documentation provided could not confirm contacts were made with a malicious intent. Therefore, based on the preponderance of evidence gathered, the allegations that Facility Administrator is retaliating against Resident is UNSUBSTANTIATED, meaning that although the allegation may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violation occurred. This agency has investigated this complaint. An exit interview was conducted with Administrator and a copy of this report was provided at the time of exit.

Citations

5 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87507(g)(4)Type B

    (g) Admission agreements shall specify the following:(4) Modification conditions, including the requirement for the provision of at least 60 days prior written notice to the resident of any rate or rate structure change... This requirement was not met as evidence by Administrator did not update Plan of Operations or Admission Agreement with new rate. This poses a potential risk to personal rights for persons in care.

  • 87224(a)Type B

    Grounds for eviction listed for residents

    (a) Eviction Procedures: (a)The licensee may evict a resident for one or more of the reasons listed in Section 87224(a)(1) through (5). Thirty (30) days written notice to the resident is required except as otherwise specified in paragraph (5). This requirement was not met as evidenced by: Administrator sent R1's responsible party a text message asking R1 to relocate.

  • 87307(a)(3)(C)Type B

    Clean linen quantity and hygiene supplies

    (3) Equipment and supplies necessary for personal care ... shall be readily available to each resident... (C) Clean linen... The quantity shall be sufficient to permit changing at least once per week or more often when indicated to ensure that clean linen is in use by residents at all times. The linen shall be in good repair… This requirement was not met as evidence by LPA observed linens in outside patio on 03/14/2023. This poses a potential health risk to persons in care.

  • 87468.1(a)(1)Type B

    Dignity in personal relationships

    (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights:(1) To be accorded dignity in their personal relationships with staff, residents, and other persons. This requirement was not met as evidence by: 2 out of 6 residents stated that S1 yells. This poses a potential risk to persons safety in care.

  • 87468.1(a)(3)Type B

    Protection from punishment and intimidation

    (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights(3) To be free from punishment, humiliation, intimidation, abuse, or other actions of a punitive nature...This requirement was not met as evidence by: S1 has handled residents belongings in a rough manner. This poses a potential risk safety to persons in care.

FAQ · About this visit

Common questions about this visit

What happened during the April 25, 2023 inspection of IRIS GUEST HOME?

This was a complaint inspection of IRIS GUEST HOME on April 25, 2023. 2 citations were issued: 2 Type B.

Were any citations issued to IRIS GUEST HOME on April 25, 2023?

Yes, 2 citations were issued (0 Type A, 2 Type B). The first citation was for: "(g) Admission agreements shall specify the following:(4) Modification conditions, including the requirement for the p..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.