Office review·April 27, 2023

On today's date, Licensing Program Manager (LPM) Alisa Ortiz and Licensing Program Analyst (LPA) Andrea Mendivil met with Licensee Brevet Dao on this day for the purpose of discussing ongoing facility issues. The following was discussed: · Concerns regarding recent Substantiated complaints at Licensee’s facility Iris Guest Home. · Licensee's responsibilities of facility oversight · Licensee's requirement to assess residents prior to admission and ensure all preadmission paperwork is completed · Licensee's responsibility to ensure all staff is trained and training is up to date · Licensee’s responsibility to ensure physical plant is maintained and free of insects and vermin · Licensee’s responsibility to ensure medications are received, provided and maintained as prescribed The Licensee Stated as following during today's meeting: · Licensee will designate a staff as Facility Designated Administrator Back up - Licensee will retrain staff in personal rights and medications - Licensee will provide more oversight at the facility including spending more time at the home - Licensee will review and maintain all facility paperwork - Licensee will ensure facility is following all required policy and procedures regarding rate increases and evictions CONT on LIC 809- C During the meeting the Department’s Technical Support Program (TSP) was discussed with Licensee. Licensee expressed interest in Technical Support Program (TSP) and has agreed to participate. Licensee was made aware of the seriousness of recent substantiated allegations and deficiencies issued. Licensee was placed on a compliance plan for a period of one years time effective 04/272023. An exit interview was conducted with Licensee Brevet Dao and a copy of this report was provided.