Complaint·December 23, 2024

(Continued from LIC 9099) During the investigation LPA interviewed three of three staff members, three of three witnesses from the incident on December 27, 2021. Regarding the allegation that masking protocols were not followed, three of three staff members stated they wore masks during that time and that residents were not mandated to wear them since they lived at the residence. All of the residents from the incident date no longer reside at the facility and were not available for interview. One witness stated masks were not being worn by staff. Another witness could not recall if masks were worn. LPA Rosie Quiroz conducted the ten day visit on January 6, 2022 and observed staff were wearing masks. Based on LPA interviews and observations, the allegation that COVID-19 masking protocols were not being followed is Unsubstantiated. LPA Ruppert conducted six of six interviews regarding residents being left unsupervised while in care. Three of three staff stated they were present at the facility. Two of the staff members reside at the facility and stated one was outside throwing away trash and the other staff member was transferring laundry. Two of two witnesses stated the staff members were not inside the facility and were in the backyard. Although staff members were not in close proximity to the residents, staff members remained on the facility property and were available to residents if needed. Therefore, based on interviews conducted and documents reviewed, the allegations Covid-19 masking protocols are not being followed and Residents were left unsupervised while in care are deemed to be Unsubstantiated. Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. An exit interview was conducted with Staff #1 and a copy of this report and Technical Advisory LIC 9102-TA was provided to the facility.