complaint·May 18, 2023

CONTINUED...Interviews conducted with three of three staff denied ever having a resident by the name of Resident 1 (R1). Administrator Mark Cruz indicated overseeing twelve facilities indicating "I know my residents very well, current and past and have never had a resident by the name of (R1)." Therefore based on the preponderance of evidence through interviews, documentation review and observations conducted by LPA Quiroz, the allegations that the " Staff did not ensure resident's mattress was clean," "Staff did not ensure residents room was clean," "Staff did not ensure resident had toilet paper," "Resident's appearance is unkempt due to staff neglect," and "Staff did not ensure resident's bathroom was clean" are UNFOUNDED, meaning that the allegations were false, could not have happened and/or are without a reasonable basis. This agency has investigated this complaint. No deficiencies cited during today's visit. An exit interview was conducted with (AD) Mark Cruz, and a copy of report was provided. ***THIS IS AN AMENDED REPORT***