complaint·August 20, 2021

Licensing Program Analyst Michelle Reed arrived at the facility to discuss the complaint allegations. Upon arrival, LPA met with Carmen Nicholas. Staff Nielgar Buton and Ransy Laxamana were also present. Administrator Virgilio De Guzman arrived a short time later. Resident's were interviewed, files were reviewed and doorknobs were inspected. LPA noted that the doorknobs on Room #2, #4 and #5 had locks on the outside of their door. Staff interviewed could not explain why the doorknobs had locks. Based upon LPA's observations, the preponderance of evidence standard has been met therefore the above allegation is substantiated. See LIC9099D for cited deficiency. An exit interview was conducted, appeal rights discussed and a copy of this report was given