complaint·November 13, 2025

Per W1, R1 receives more than enough food and has actually gained weight. W1 stated they would like R1’s diet to be more restricted so R1 may lose weight and maintain their mobility. During their interview, S1 stated R1’s diet consists of a lot of veggies and protein, per W1’s request, however, R1 is served with three meals a day plus snacks. S1 denied R1’s food intake being restricted and stated R1 can have a snack or additional food servings upon request. One of four residents interviewed was unable to confirm or deny the allegations, due their medical diagnosis. Three of four additional residents interviewed stated their dietary needs are being met and they receive sufficient food in quantity. Two of two additional staff interviewed stated residents’ dietary needs are being met and they are provided sufficient food in quantity. Regarding the allegation, Staff physically abused residents in care, the following was revealed: It is alleged S1 slapped R1 due to R1’s constant cursing. During their interview, R1 denied ever being physically abused by facility staff, including S1. R1 also denied S1 ever slapped them. During their interview, S1 denied personally slapping R1 or any other resident and denied having any knowledge of any facility staff physically abusing any resident. One of four residents interviewed was unable to confirm or deny the allegation, due their medical diagnosis. Three of four additional residents interviewed denied having any knowledge of S1 slapping R1 and denied personally having been physically abused by S1 or any other staff. Two of two additional staff interviewed denied having any knowledge of S1 slapping R1 and denied personally abusing any resident or having any knowledge of any other facility staff physically abusing residents. Regarding the allegation, Staff verbally abuse residents in care, the following was revealed: It is alleged S2 cursed at R2. During their interview, R2 denied having been verbally abused by facility staff, including S2. During their interview, S2 denied ever cursing at R2 or any other resident. S2 also denied having any knowledge of any facility staff verbally abusing any resident. One of four residents interviewed was unable to confirm or deny the allegation, due their medical diagnosis. Two of four additional residents interviewed stated R1 and R2 are constantly cursing at facility staff, however, denied staff cursing back. During their interview, R1 denied being verbally abused by staff and denied having any knowledge of staff verbally abusing any resident, including R2. Two of two additional staff interviewed denied having any knowledge of S2 cursing at R2 and denied having any knowledge of any other facility staff verbally abusing residents. (Cont. LIC9099-C) Due to allegations being uncorroborated during interviews conducted, the Department is unable to determine if Staff are not meeting resident's dietary needs, if Staff are not providing adequate food service to resident in care, or if Staff physically or verbally abused residents in care. Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore at this time the above allegations are unsubstantiated. An exit interview was conducted and copy of this report was provided at the end of the inspection.