complaint·January 21, 2026

Four out of the four residents interviewed denied the allegation and stated that they have never been treated roughly by staff. Residents interviewed also stated that they have never seen staff treat any other resident in a rough manner. Additionally, two out of the four residents interviewed stated that R1 has made similar allegations about the staff in the past, all of which have been false. Based on the evidence gathered during this investigation, the complaint is UNFOUNDED, meaning that the allegations is false, could not have happened and/or is without reasonable basis. An exit interview was conducted with Administrator Van Pao and a copy of the report was provided. Staff interviewed stated that R1 has refused to participate in meetings about his care, R1 has refused to take his medication at times, R1 has refused to be bathed by staff at times, R1 has refused to follow the diet recommended to him by his primary care physician, and R1 has refused for staff to help him with his hygiene needs at times. Staff interviewed stated that R1 has been allowed to refuse care, so that staff do not violate his personal rights. Based on the evidence gathered during the investigation, the Department is unable to ascertain if the allegations occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, the allegation is deemed UNSUBSTANTIATED. An exit interview was conducted with Administrator Van Pao and a copy of the report was provided.