Complaint·March 7, 2024

Regarding the allegation that Facility staff are recording the residents and visitors without adequate authorization , the following has been concluded: There are three video cameras observed in the facility's living room during the tour of the physical plant. Two of these are demonstrated to be a built-in system put in place by the facility's landlord, routed to a central console in a cupboard, and not currently in operation. A third camera is a remotely operated camera connected to the Internet. Footage received by the camera is accessible through an application on the licensee's phone. A review of the resident's admission agreements found the presence of a signed Permission to Photograph issued to every resident and/or their authorized representative upon admission. The consent form however only states that "The facility will be photographing residents for the following reasons: - New Resident File Photo - Parties and Holidays Events - Accident or injury to resident. These photos will be considered confidential and will not be used for public use". Consent obtained to photograph residents does not extend to video footage obtained by the camera placed in the living room of the facility. As a result, the allegation is found to be Substantiated, meaning that the preponderance of evidence standard has been met. A corresponding Type B citation was issued on the attached form LIC9099-D. An exit interview was conducted and a copy of this report along with appeal rights were provided to a facility representative. CONTINUED FROM FORM LIC9099 Regarding the allegation that Staff is failing to prevent an insect infestation , the following has been concluded: Based on observation of the facility's physical plant conducted during today's visit, no evidence of an excessive accumulation of moisture was found in spite of the occurrence of a rain event less than 24 hours prior to the visit. Additionally, no evidence of an infestation of any kind was found during the visit. Facility staff was able to provide evidence of a pest control intervention occurring on February 27, 2024 at the facility's address. Regarding the allegation that Staff does not maintain the facility in a clean condition , the following has been concluded: Based on observation of the facility's physical plant conducted during today's visit, all five bedrooms is use by current residents along with three bathrooms and common areas reviewed were all found to be clean and free of obstructions. No evidence of a failure to maintain adequate cleanliness was found around the physical plant. The two allegations are therefore found to be Unfounded, meaning that the allegations are false, could not have happened and/or are without a reasonable basis. An exit interview was conducted and a copy of the report was provided to a facility representative. CONTINUED FROM FORM LIC9099 Regarding the allegation that Facility bathrooms have rust , the following has been concluded: Based on observation of the facility's physical plant conducted during today's visit, the two bathrooms in use to provide toileting care to residents in care are found to be equipped with all necessary items and are observed to be clean and in good repair. There is presence of rust near the shower head of a third bathroom, however that shower is not in use for the benefits of the residents due to the presence of an excessive threshold barring mobility-impaired residents from accessing the shower. Per interviews conducted, the bathroom is only in use for the current live-in caregivers. As a result, the allegation is found to be Unsubstantiated, meaning that although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted and a copy of this report was provided to a facility representative.