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Inspection visit

Complaint

RESPIT MANOR MISSION VIEJOLicense 3060057821 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

Per the hospice records dated June 12, 2024, R1 passed away on March 14, 2024. R1 was not refunded upon death for the remainder of March 2024 as agreed per the Admission Agreement dated and signed on July 3, 2023. R1 was also additionally billed for April 2024 in the amount of $4,000.00 after their passing. Admin confirmed and agreed to reimburse a portion of March 2024 and the full amount for the April 2024. The demand amount is of $5,500.00. Admin stated that the $1,000 was reimbursed and facility now currently owes $4,500.00. Therefore, based on the interviews which were conducted and the records that were reviewed, the preponderance of evidence standard has been met, therefore the following allegation: Facility staff did not refund the residence fees paid after a resident passed away is deemed SUBSTANTIATED as per the Title 22, Division 6, Chapter 8 of the California Code of Regulations. A deficiency is being cited on the attached LIC9099D. An exit interview was conducted with Administrator Mark Mendez, and a copy of this report including the LIC9099C, LIC811, and the appeal rights were provided at the end of the visit.

Citations

2 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87355(e)(2)Type A

    Obtain required California clearance or exemption

    87355 Criminal Record Clearance(e) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working, residing or volunteering in a licensed facility: (2) Request a transfer of a criminal record clearance...This requirement was not met as evidenced by: Based on observation, interviews, and record review, S1 was not associated at the time of the visit which poses an immediate Health, Safety, or Personal Rights risk to persons in care.

  • 87507(g)(5)(A)Type B

    87507 Admission Agreements (g) Admission agreements shall specify the following: (5) Refund conditions. (A) Facility policy concerning refunds, including the conditions under which a refund for advanced monthly fees will be returned in the event of a resident’s death, pursuant to Health and Safety Code section 1569.652.This requirement was not met as evidenced by: Based on interviews and record review, facility did not issue a refund for R1 for part of March 2024 and the entire month for April 2024 which poses a potential Personal Rights risk to persons in care.

FAQ · About this visit

Common questions about this visit

What happened during the June 12, 2024 inspection of RESPIT MANOR MISSION VIEJO?

This was a complaint inspection of RESPIT MANOR MISSION VIEJO on June 12, 2024. 1 citation were issued: 1 Type B.

Were any citations issued to RESPIT MANOR MISSION VIEJO on June 12, 2024?

Yes, 1 citation was issued (0 Type A, 1 Type B). The first citation was for: "87355 Criminal Record Clearance(e) All individuals subject to a criminal record review pursuant to Health and Safety Cod..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.