complaint·September 4, 2024

Licensing Program Analyst (LPA) Kimberly Lyman conducted an unannounced complaint visit to initiate an investigation into the above allegation. LPA was greeted and granted entry into the facility and explained the reason for the visit. During the course of the investigation, LPA toured the facility and interviewed resident and staff. Regarding the allegation that staff does not assist resident with care needs in a timely manner, the investigation revealed the following: Resident 1 (R1) indicated needing incontinence care and requesting from Staff 1. Incontinence care was not provided resulting in resident remaining soiled through the night. Interview with staff indicated an awareness of the situation occurring. R1 indicated requesting a facial wipe from S1 for cleansing and not receiving the wipe for 3 days. Staff confirm the incident. Assistant Administrator as well as staff state S1 was released from duty on 08/30/2024 and is no longer employed at the facility. Based on interviews conducted, the preponderance of evidence standard has been met. Therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6, Chapter 8), are being cited on the attached LIC 9099D. An exit interview was conducted and a copy of this report was provided to facility administrator along with appeal rights.