complaint·September 12, 2022

In addition to the rollable tarps/blinds, LPA observed larger blue tarps draped over the rollable tarps/blinds, but gaps still remain that cannot be closed. Due to the openings to the central open-air patio, as well as doors that are left open, insects are getting into the building. LPA interviewed 6 residents, 4 of whom stated the facility has an insect infestation. AD stated that the facility has always had a pest control company come spray every 2 months. AD stated that the building owner stated they will begin a project to close off the open-air central patio openings using plexiglass in January 2023. In the meantime, AD stated that in response to recent issues with mosquitos, the facility has taken and plans to take the following steps: arranged for Orange County to come spray for mosquitos on 09/09/22; will arrange for Orange County to come spray for mosquitos again at the earliest opportunity; request additional visits from the facility’s pest control company; request additional measures, including bug lights, from the facility’s pest control company. During the course of the investigation, the Department obtained sufficient evidence to substantiate the allegation mentioned above. The preponderance of evidence standard has been met; therefore, the above allegation is Substantiated. See LIC9099D for cited deficiencies per Title 22 Division 6 of the California Code of Regulations. An exit interview was conducted and a copy of this report and appeal rights was discussed with and provided to facility representative.