complaint·June 13, 2025

Regarding the second allegation, which claimed the facility lacked a designated staff member for food services, the investigation found otherwise. During the facility tour, it was observed that food was handled by a certified employee. This individual holds an Accredited Certification issued on May 24, 2024, which remains valid until May 24, 2027. Finally, the investigation looked into the allegation that facility staff allowed residents to use illicit drugs on the premises. A review of facility records confirmed a policy of conducting random drug tests for all CalOptima residents. Records for tests administered on October 7 and October 8, 2024, showed that all fifteen CalOptima residents tested had negative results. Therefore, based on the preponderance of evidence gathered through interviews and the review of all pertinent records, the allegation that the " Facility overcharged residents for care. Facility did not have a designated staff who is primary responsibility for food planning, preparation and service. Facility staff allowed residents to use illicit drugs on the premises." was found to be Unfounded. This determination means the allegation was proven to be false, could not have happened, or is without a reasonable basis. No deficiencies were cited during the visit. An exit interview was conducted with Program Director Sona, who was provided with a copy of this report.