complaint·April 1, 2026

They noted that while they explain the importance of medication compliance and the potential health consequences of refusal, they are professionally and legally obligated not to force a resident to take medication against their will. These statements were further supported by an interview with Resident 1 conducted on April 1, 2026, in which they admitted to refusing medication when they do not feel well. Resident 1 also confirmed that staff members consistently attempt to encourage them to remain compliant. Furthermore, an interview with one of four residents corroborated that Resident 1 refuses medication and that staff are seen encouraging them to take it. The remaining three residents interviewed were unable to provide information regarding this specific allegation. Furthermore, during a records review of the Medication Administration Record (MAR) dated March 19th, 25th, 27th, and 28th of 2026, it was shown that Resident 1 refused their medication. The second allegation concerned whether the "Facility did not provide a total daily diet of sufficient quality to meet the resident’s needs." The Licensing Program Analyst’s review of Resident 1’s records indicated that they were not on a special or restricted diet. During a health and safety walk-through, the Licensing Program Analyst observed the lunch service in progress. The meal being served to all residents consisted of beef empanadas accompanied by mixed fruits and vegetables. This meal was verified against the facility’s current posted menu and was found to be in full compliance with dietary standards. Based on the information gathered during the investigation, including interviews conducted and documents reviewed, the Department is unable to determine whether the above allegations occurred as reported. Although the allegations may have happened or may be valid, there is not a preponderance of evidence to prove or disprove that the alleged violations occurred. Therefore, the allegations are deemed unsubstantiated. An exit interview was conducted, and a copy of this report was discussed with and provided to Mayra Jimenez AD Assistance