Complaint·May 16, 2026

Records reviewed did not show documentation indicating that the facility was authorized to access, manage, or control R1’s banking information. Additionally, records reviewed did not indicate that the facility maintained banking records, financial account information, or other financial documents belonging to R1. four out of four staff interviewed denied that facility staff accessed R1’s banking information without authorization. Staff stated that the facility does not obtain, keep, maintain, or manage residents’ banking information. Four out of four residents interviewed did not provide information to support the allegation. The residents interviewed denied having knowledge of facility staff accessing residents’ banking information without authorization and did not report concerns involving staff misuse of resident financial information. Regarding the allegation that “Staff is contacting the resident online and harassing the resident,” four out of four staff interviewed denied that facility staff contacted R1 online or harassed R1. Staff denied having knowledge of any staff member contacting R1 through social media, electronic messaging, or any other online platform in a harassing, threatening, retaliatory, or inappropriate manner. Four out of four residents interviewed did not provide information to support the allegation. The residents interviewed denied having knowledge of staff contacting residents in a harassing manner and did not report concerns involving staff harassment, intimidation, retaliation, or inappropriate communication. Based on observations, interviews conducted, and records reviewed, the Department was unable to determine whether the above allegations occurred as reported. Although the allegations may have happened or may be valid, there was not a preponderance of evidence to prove or disprove that the alleged violations occurred. Therefore, the allegations are deemed unsubstantiated. An exit interview was conducted with Administrator (AD) Gabriel Airapetian. A copy of this report was discussed with and provided to AD Gabriel Airapetian at the conclusion of the visit.