complaint·September 25, 2024

The dispatch operator reported that per her records, the initial repair was conducted on September 19, 2024 approximately 7:57pm and was completed successfully which was verified on the inspection report. A second service request was submitted to OTIS on September 20th, and the technician came to the facility the same day at 1:15pm per dispatch operator. However, the elevator issue was not resolved as the service technician indicated per MD Yem that the electrical issue was beyond his scope of work. Interviews conducted with four out of the four staff revealed that the elevator was successfully repaired on the 19th. Facility made attempts to reach out to the licensee's representative, seeking assistance on September 24th and 25th via email. Phone calls were made with two representatives from OTIS and Sunshine Retirement. Both representatives acknowledged that the facility is responsible for completing the repairs as it was not part of the contract, and facility was advised by OTIS to call an outside electrician. It was determined during the investigation that Elevator 2 is not working at this time. Facility was observed arranging a service with the electrician during the visit. It appears based on the investigation, that there was poor communication and/or misunderstanding of the contract which delayed the repair of the elevator since the 20th. Therefore, based on LPA's observations, interviews which were conducted, and the records that were reviewed, the preponderance of evidence standard has been met, therefore the following allegation: Staff did not ensure the elevator is working properly is deemed SUBSTANTIATED as per Title 22, Division 6, Chapter 8 of the California Code of Regulations. A deficiency is being cited on the attached LIC 9099D. An exit interview was conducted with Executive Director Peggy Ulland, and a copy of this report, LIC9099D, and the appeal rights were provided at exit.