complaint·May 20, 2025

(Continued from LIC 9099) LPA interviewed resident, who was in the dining room, and asked resident to press pendant to make sure it is working properly. Pendant immediately showed R1's apartment number and location on the mobile app and staff immediately came to clear the pendant by deactivating it with a magnetic sensor. LPA asked three of three residents in the dining room if there were issues with pendants and all had working pendants. LPA obtained copies of R1's: ID and Emergency Information form, Physician's Report, Appraisal/Needs and Services Plan and a copy of the pendant log from February to May 20, 2025. LPA also obtained current resident and staff rosters. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation that the resident call system was not operational is Unsubstantiated. An exit interview was conducted with Cauleen Ritchie, Clinical Specialist and Peggy Ulland, ED and a copy of the report was provided to the facility.