complaint·May 20, 2025

(Continued from LIC 9099) pendant call. LPA obtained copies of R1's: ID and Emergency Information form, Physician's Report, Appraisal/Needs and Services Plan and a copy of the pendant log from February to May 20, 2025. LPA also obtained current resident and staff rosters. LPA reviewed the pendant log and found several dates and times where the response time was longer than two hours. Staff interviews stated caregivers know to clear pendants and will continue to work on this with staff. Family have been working with the facility regarding this matter and pendant logs show there has been improvement in the recent month and that most pendant calls are answered within a twenty minute period. Based on LPA observations, record review and interviews conducted, the preponderance of evidence standard has been met, therefore the allegation that: Facility staff does not respond to the call system in a timely manner, is found to be Substantiated. A deficiency has been cited per California Code of Regulations. An exit interview was conducted with Cauleen Ritchie, Clinical Specialist and a copy of this report, LIC 858, LIC 9099-D and Appeal Rights were provided to the facility.