Follow-up·November 4, 2025

On November 4, 2025, Licensing Program Analyst (LPA) Eboni Bentley arrived unannounced for a Case Management – Other visit for the purpose of conducting an additional investigation for Complaint Control No 22-AS-20250929104833 . LPA announced self and stated the purpose of the visit to Executive Director (ED) Peggy Ulland. During the visit, LPA requested full viewing access to facility records in Point Click Care (PCC) and was provided with a new password. ED stated LPA had limited access to records as LPA was not performing or supervising care tasks. Due to insufficient time and information, this case management requires further investigation and a subsequent visit will follow. An exit interview was conducted with Executive Director Peggy Ulland, and a copy of this report was provided at the end of the visit.