complaint·March 12, 2026

The following was determined during the investigation: Regarding the allegation, Facility is in disrepair, it was reported that there was a dishwasher leaking in the kitchen, resulting in excessive puddles of water on the kitchen floor. During the visit, LPA observed a dishwasher in working order. Four out of five staff interviewed confirmed the allegation, stating the dishwasher was not working for at least one week prior to being repaired. One staff stated the leak began on February 25, 2026 and repairs were requested on multiple occasions. A record review confirmed the machine was leaking and repairs had not been completed until March 4, 2026, per Ecolab Service Request/Inspection Report dated March 4, 2026 at 3:18pm. The facility also provided the Direct Supply Tels work order dated March 2, 2026 and two out of four five staff stated the initial request for repair was made to Industrial Electric on that date. The facility decided not to go with the vendor and requested service from Ecolab on March 3, 2026. The investigation revealed the facility failed to repair the dishwasher in a timely manner, causing staff to wash dishes by hand and use a squeegee to remove excess water on the dishwashing area floor for several days. During the tour of the kitchen, LPA also observed a freezer, reported to be in disrepair. The freezer was taped off and labeled "Do Not Touch or move (Electrical Wire Exposed)." Five out of five staff confirmed the freezer was not working at the time of the visit and was not working since March 11, 2026. One staff stated the freezer was scheduled for service later that day. Therefore, based on LPA's observations, interviews which were conducted, and the records that were reviewed, the preponderance of evidence standard has been met, therefore the following allegation: Facility is in disrepair is deemed SUBSTANTIATED as per Title 22, Division 6, Chapter 8 of the California Code of Regulations. A deficiency is being cited on the attached LIC 9099D. An exit interview was conducted with Executive Director Peggy Ulland, and a copy of this report, LIC9099D, and the appeal rights were provided at exit.