complaint·February 25, 2025

CONTINUED FROM FORM LIC9099 Regarding the allegations that Staff are mismanaging residents' medications and that Staff are not ensuring that resident's are administered their medications as prescribed, the following has been concluded: Based on a tour of the facility's medication room as well as review of the medication administration records and resident records for a selection of randomly selected residents as well as staff and resident interviews conducted, there have been no discrepancies observed between the prescriptions on file and the medication dispensed. The five residents for whom the electronic medication administration records were reviewed showed consistently delivered medication for each of the prescribed doses. A majority of residents interviewed additionally reported no issues with their medications or concerns with their administration. Two residents however made statements indicating that on occasional instances they had advised facility staff that medication might be missing. There is however no additional evidence allowing the Department to indicate the dates of the stated incidents nor the medications involved. Doses were later found to have stuck to the bubble packs and were eventually dispensed correctly per the statements made. All resident records reviewed also found no inconsistencies between the assessed ability to managed medication and the reviewed residents' status on medication management. Additionally, medication was verified to be in its original packaging including a prescription label bearing the required information. There is therefore insufficient evidence to corroborate the allegations. The allegations are thus found to be Unsubstantiated, meaning that although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted and a copy of this report was provided to a facility representative.