complaint·June 4, 2025

when pressed that a notification is sent to a computer located in the resident aid office where notification is sent to staff for resident checks. LPA observed care staff getting notification in their pager with room and resident to do answer to a pedant call. Record review revealed that facility has in addition to pendants a resident safety check for all assisted living residents. Interview with 3 of 3 staff stated that they are currently looking to upgrade the call system, but the current system has been working. Residents have called the front desk when they need assistance as well as them pressing their pendant. To further assist residents’ facility has place a safety check for all residents with half hour to an hour increment. Staff stated that in April to current pendants have been working, however in May facility decided to install a new system for pendants which has a locater as well. This will allow the staff to know the exact location or resident when pressing for assistance. The new system will be installed next week. Interview with 5 of 5 residents stated they have never had an issue with their pendants not working or getting the help that they need. Residents stated that they get more help than they need or ask for at times. Based on the information mentioned above, the Department is unable to ascertain if the allegation occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated. An exit interview was conducted with Executive Director and a copy of this LIC9099 report was left at the facility.