complaint·March 28, 2024

LPA Quiroz conducted facility inspection visits on: March 15,2022, December 8,82023 and March 28, 2024 and did not observe staff to be under the influence of drugs and alcohol. On February 7, 2022, the Responsible Party of R1 and R2 packed their belongings. The LIC 621 Clients/Residents Personal Property and Valuables showed all items packed and taken at the time of discharge. Former Administrator went over the items with the responsible party who signed the document acknowledging items received. At that time no drug paraphernalia was observed to be present with the belongings. Regarding the allegation "Resident was illegally evicted," the investigation revealed the following: Interviews conducted with (L) Thi Doan and (AD) Geraldine Doan and documentation review of Client/Resident Personal Property and Valuables for (R1) and (R2) concluded (R1) and (R2) were discharged from the facility on February 7, 2022 per responsible party’s decision. (AD) Doan indicated (R1) was transferred to hospital on January 4, 2022 and transferred to skilled nursing facility on Decmebr 12,2022 due to higher level of care needs. (AD) Doan indicated (R1s) responsible party was reimbursed for (R1s) room share with a total of $2308.08. Although a 30-day notice was verbally given by responsible party, there was no written follow up by either Facility Representative or Responsible Party. However, a refund was still issued to responsible party. (AD) Doan indicated (R2) was transferred to Emergency room on January 31, 2022 and then transferred to skilled nursing facility due to higher level of care needs. (AD) Doan received a check in the amount of $2,650 on January 29, 2022 for (R2s) room share cost . (R2) left to the hospital on January 31,2022 and never returned. (AD) Doan did not cash the check and returned the check on January 31, 2022. (AD) Doan called (R2s) responsible party who stated (R2) would not be returning to the facility and would remain at Skilled nursing facility. Documentation review of Client/Resident Personal Property and Valuables for (R1) and (R2) note signature signed by responsible party on date February 7, 2022. Therefore based on the preponderance of evidence gathered through interviews, observations conducted by LPA Quiroz and documentation review, the allegations that the "Staff were under the influence of drugs” and “Resident was illegally evicted” are deemed UNSUBSTANTIATED, meaning that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. This agency has investigated this complaint. No deficiencies cited during today's visit. An exit interview was conducted with (L) Thi Doan and (AD) Geraldine Doan and a copy of report and LIC 811-Confidential Names were provided at exit.