complaint·February 6, 2023

Interviews were conducted with five residents and three staff, however one out of six residents were unavailable to interview. Per interviews conducted, five out of five residents indicated that three meals were served each day and that they enjoyed living at the facility. Additionally, three out of three staff interviewed all confirmed that three meals were provided with snacks in between and attempts were made to offer the meals again if the resident refused to eat on occasion. Furthermore, per observations, record review, and interviews, residents were being properly fed, therefore the staff behavior pertaining to meal service were not in question at this time. Based on the information gathered for the above findings, the allegations are determined to be UNFOUNDED. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. An exit interview was conducted with Caregiver Roel Atanacio, and this report was provided during this visit.