complaint·January 12, 2026

CONTINUED FROM FORM LIC9099 Regarding the allegation that Staff yell at residents , the following has been concluded: Based on observations conducted during three facility visits, LPA failed to observe any instance of staff members yelling at residents. Eleven out of twelve interviews conducted provided no evidence of yelling or inappropriate verbal interactions occurring on behalf of staff either. Regarding the allegation that Staff mismanaged resident’s medication , the following has been concluded. Interviews with residents, observation of the medication central storage and a review of resident records kept on the premises including medication records was conducted during multiple visits. No firm evidence of improper handling or inadequate assistance with self-administration was found in order to corroborate the allegation. All medication dispensed appears accounted for at the time of the visits. Regarding the allegation that Staff left residents unattended , interviews and observation conducted on the premises failed to provide any evidence of specific circumstances or date when staff was not present on the premises to provide care and supervision as required. Adequate staffing was present on the premises during each of the three visits conducted. Regarding the allegation that Staff did not meet resident’s diapering needs , multiple residents diagnosed with incontinence were observed to be admitted and present per a review of resident assessments conducted. No indication of inadequate toileting care or insufficient management of bladder or bowel incontinence were evidenced during the investigation. Interviews conducted also failed to provide evidence or instances of inadequate replacement of diapers as needed. Regarding the allegation that Staff did not provide adequate food service , the following has been concluded: the food supply on hand was verified on three separate occasions. Additionally staff was observed to be cooking in preparation for upcoming meals and/or cleaning the kitchen after the meals in question. Meal service was confirmed to take place after 5pm on the day of the present visit. No concerns related to food or nutrition were made during the witness interviews conducted. CONTINUED ON FORM LIC9099-C CONTINUED FROM LIC9099-C Regarding the allegation that Facility is unsanitary , the following has been concluded: During the present visit, staff members on duty were observed to be performing cleaning duties in the kitchen and common areas. Bathrooms and bedrooms were free of odors that could be associated with lack of cleanliness or insufficient sanitary measures. As a result, all six allegations are found to be Unsubstantiated, meaning that although the six allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred. An exit interview was conducted and a copy of this report was provided to a facility representative.