complaint·May 24, 2023

CONTINUED FROM FORM LIC9099 Regarding the allegation that Facility is violating resident’s personal rights, the following has been concluded: The resident's right to receive visitors is being respected as confirmed by a review of the facility's visitation log for a period from October 23, 2022 until May 16, 2023 showing a diversity of visitors allowed into the facility at times generally within recommended visitation hours but also later than 6pm on occasion. The resident's health condition was corroborated by observation, records reviewed including notes from hospice staff and interviews conducted and appears fully consistent with accounts made of the necessity to respect the resident's sleep schedule and increased need for uninterrupted rest as evidenced by the resident's primary care physician as well as hospice staff. It was additionally confirmed that during a visit conducted after the recommended visitation hours that occurred on May 5, 2023, one of the facility staff member proceeded to monitor and film the visit in order to confirm orders regarding the resident's rest were being followed. When the visitors requested privacy, staff member complied and later apologized to the visitors. Additionally, the facility has obtained the permission to photograph the resident (outside of promotional purposes) upon signature of the admission agreement on March 28, 2021. Based on the investigation conducted, no violation of the resident's personal rights could be evidenced. The allegation is therefore deemed to be Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. No citations issued during today's visit. An exit interview was conducted and a copy of this report was provided to facility representative.