complaint·March 7, 2024

CONTINUED FROM LIC9099-C Regarding the allegation that Staff are using video surveillance without appropriate authorization , the following has been concluded: During the tour of the physical plant, two video cameras were observed to be affixed to the ceiling in the facility's living room. The cameras were however confirmed to be part of a built-in system that was historically present in the house when the licensee took occupation and that the system has never been in operation since the facility received its current license to operate. There are no other cameras observed to be present during the visit. Regarding the allegation that Staff do not maintain facility in good repair , the following has been concluded: Wear and tear of the building trim including sliding window frames leading to the backyard was observed. There are also multiple cracks observed to have been repaired or to be pending repairs at the time of the visit in the yard's walls. Signs of degradation or rot are also visible on two of the beams supporting the roof. However none of the noted items of attention are observed to show signs of structural damage that would compromise the residents health and safety at the time of the visit. Additionally, multiple statements attesting that the locations requiring maintenance have been present since prior to the current license being issued and were duly flagged to the property's landlord were provided to LPA and added to the investigation file. No evidence of other items of disrepair resulting from negligence from the licensee could be found during the facility visit. As a result, these two allegations are found to be Unsubstantiated, meaning that although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted and a copy of this report was provided to a facility representative.