complaint·March 19, 2024

During the physical plant of the facility, LPA De Perio observed that the kitchen stove was clean, observed no rust, and that all five burners are functional. LPA De Perio observed that the kitchen counter is patched with a pasted seal in the tiles that were chipped and observed no sharp or broken edges. LPA De Perio also observed that there is a hole in the ceiling, but is covered with a dry wall patch and is inaccessible to residents. 2 out of the 2 interviews conducted with staff also stated that prior to making any repairs throughout the facility, it needs to be approved by the landlord. Per documentation review, facility staff contacted the landlord on 12/11/23 inquiring if the hole in the ceiling (referred to as the "sky dome") could be fixed, however, received no response as of 3/19/24. Based on LPA’s interviews which were conducted, review of documents obtained, and observations, LPA is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED. An exit interview was conducted with AD Cruz. A copy of this report was provided and explained.