Complaint·February 3, 2026

During the investigation it was discovered R1 suffered from an ingrown toenail and facility staff passed the information to R1’s family. According to S1, R1’s family was advised to call a podiatrist because the facility is not allowed to provide podiatry care. Document review confirmed S1 did inform R1’s responsible party on more than one occasion to schedule an appointment so R1 can receive treatment for the ingrown toenail. Based on the information gathered during interviews and document review, the allegations are deemed unfounded, meaning the allegations are false and could not have happened. An exit interview was conducted, and a copy of this report was provided.