complaint·January 19, 2023

CONTINUED FROM FORM LIC9099 The presence of bites on the resident's legs was confirmed and reported to the Resident Services Director and Executive Director immediately. No reports of the infestation were made to the Department prior to the visit being conducted, but a post-dated report was submitted during the visit by the facility's nurse. Leadership staff reached out to the facility's contracted exterminator service who scheduled a treatment protocol for the affected room and adjacent units starting on December 14, 2022. The protocol involved three weekly interventions that were concluded on January 3rd, 2023 for all six units involved (to the left, right, above and below the affected unit), followed by a canine inspection scheduled on January 18, 2023. Prior to the chemical interventions, facility staff removed all the resident's belongings from closets and cabinets and stored them into containers that had been acquired by the facility's maintenance staff. All outlet covers were also removed and the adjacent units walls were cleared off of any belongings as well. No evidence of bed bugs outside of the affected unit were found by the exterminator service. The report for the canine inspection was provided to LPA by the facility and concluded that live bed bugs were still present in the resident's wooden bed frame. A follow-up intervention will occur on Monday January 23, 2023 after which the resident's daughter will remove the bed from the premises and replace it. At this time, care staff has not been able to witness newly occurring bites on resident R1. Regarding the second alleged affected unit, LPA reviewed resident records that showed the unit to be vacant from November 30, 2022 until December 31, 2022 after the resident living in the unit moved out. The resident in question had complained of potential bite marks that were confirmed to be an unrelated rash. No live or dead bed bugs were found in the unit in question. A new resident moved into the unit on December 31, 2022 and no evidence of the presence of bugs has been found at this time. LPA accompanied by administrator toured the affected unit #225 during the visit. No evidence of live bed bugs were observed. LPA observed the presence of a large wooden bed frame and headboard with storage drawers underneath. The drawer were live bugs were found following the canine inspection was observed to have been placed into a plastic bag to avoid further contamination. The allegation that Staff did not prevent an infestation of bed bugs is deemed UNFOUNDED, meaning the allegation is false, could not have happened and/or is without a reasonable basis. Exit interview conducted and a copy of this report along with a Technical Advisory on Reporting Requirements was left at the facility.