complaint·March 10, 2023

One out of seven residents interviewed stated they require assistance with showers, has three to four showers weekly and is very satisfied with showering needs. Six of Seven residents interviewed independently shower and do not require assistance. Facility documents reveal that 54 residents out of 135 residents are on weekly shower schedules including 4 hospice residents. Based off information received in interviews, documents received and the lack of information regarding the incident in question, LPA is unable to determine if alleged violation occurred as reported. It was alleged that facility staff did not provide meals of the quality necessary to meet residents needs. Based on interviews with staff and residents, investigation revealed that residents have three meals provided a day. Staff state facility provides Breakfast, Lunch and Dinner with Dining room open from 7:00 AM to 7:00 PM. LPA observed copies of provided menu's which include a main dish accompanied with a vegetable and starch of resident's choosing as well as a soup or salad option. Facility also provides dessert with meals. Based on interviews and documentation, if resident's are not pleased with meals provided for that day, residents have alternative option of food choices to select from an additional menu which provides different salads, sandwiches and fruit platter. Interviews revealed that facility had recently been in process of changing culinary directors. Interviews revealed facility has three cooks, two servers in AM, five servers at noon time and six servers during dinner. Based on interviews with residents, one out of seven residents does not like the food at facility, one out of seven thinks the food is just okay and five out seven enjoy the food stating facility has a good variety of tasty food. Based on conflicting information received from investigation, LPA is unable to determine if the alleged violation occurred as reported. The department has found based off interviews, observations and documentation, the above allegations to be deemed UNSUBSTANTIATED. although the allegation may have happened or is valid; there is not a preponderance of evidence to prove that the alleged violation occurred as reported. This report is being reviewed with Executive Director and a copy of this LIC9099 report was furnished and left at the facility.