complaint·April 22, 2025

CONTINUED FROM FORM LIC9099 Multiple residents interviewed indicated that their preferred mode of transportation to scheduled medical and dental appointments was provided by their family or responsible parties, but also stated that alternative modes of transportation such as paramedics and non-emergency ambulance were also utilized to meet health needs. One resident stated that they had been experiencing difficulty getting on demand transportation through means provided by the local transportation authority, but the evidence gathered could not confirm whether these issues had an impact on getting their health needs met. The facility's admission agreement was reviewed and found to include "Arrangements to meet health needs, including arranging transportation, as specified in Section 87465, Incidental Medical and Dental Care Services " as part of the basic services being provided. A Technical Assistance Advisory Note reminding licensee of the requirements in the California Code of Regulations was provided during the visit. Based on the evidence gathered, the allegation listed above is found to be Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred. An exit interview was conducted and a copy of this report was provided to a facility representative.