complaint·January 9, 2026

Allegation: Staff was verbally aggressive to resident It is alleged that the staff member was aggressively communicating with the resident and in close proximity of the resident. Based on record reviews, the facility progress note stated on December 18, 2025, resident attempted to use the stairway to come down the stairs, but S1 attempted to redirect resident to use the elevator. R1 refused to listen and was speaking aggressively towards S1. S1 raised their voice which led resident to cry and their responsible party (RP) escorted them out of the facility. The resident spent the night at the responsible party’s place. An email dated December 18, 2025, states S1 is under suspension and scheduled to return on Monday, December 22, 2025. The email also stated the facility submitted a report to report the incident to California Department of Social Services Orange County Regional Office, local law enforcement, and the local ombudsman. On December 19, 2025, the facility received a resignation letter from S1. Based on interviews conducted, three out four staff, one resident, and one witness corroborated that S1 was verbally aggressive with the resident. One staff out of four staff denied the allegation. S3 stated that S1 was yelling with an aggressive angry tone and demanor towards the resident. W1 stated they saw S1 in the face of the resident yelling in anger. S2 and S4 were not present at the time of the incident but confirmed they heard that S1 was yelling at the resident. Based on the information gathered, there is sufficient evidence gathered to corroborate the above allegation. It is determined that three out of four staff corroborated that the staff was verbally aggressive to resident. It is also determined through progress notes and email correspondence, that the incident did occur where the staff was verbally aggressive with the resident. Therefore, based on LPA's interviews and the records reviewed, the preponderance of evidence standard has been met, therefore the following allegation: Staff was verbally aggressive to resident deemed SUBSTANTIATED as per the California Code of Regulations, Title 22, Division 6, Chapter 8. A deficiency is being cited on the attached LIC9099D. Exit interview was conducted, and a copy of the report, LIC9099D, LIC811s, and the appeal rights were provided to Executive Director Eric Medor.