complaint·August 15, 2023

On 8/22/2022, hospital staff contacted Facility Administrator (AD) Theresa Kholoma via telephone to let her know R1 was ready to be discharged; “AD Kholoma told hospital staff that resident cannot be discharged back to the facility because she does not have the appropriate staff to take care of the patient.” On 9/7/2022, “witness called AD Kholoma and told her that R1 was ready to be discharged. AD Kholoma told the witness that the facility did not have room for the resident.” In an interview with AD Kholoma, she admitted she was contacted by hospital staff and was told R1 was ready to be discharged. AD stated she told hospital staff “she needed to reach out to R1’s family first.” Administrator also admitted to Licensing on 9/15/2022 that family abandoned R1, that facility is not being paid for R1’s care and that facility had 6 residents and no room for R1. Hospital records reviewed support that R1 stayed at the hospital from 8/22/2022 to 9/7/2022 due to R1 not being accepted back to the facility and the hospital could not find placement for R1. Hospital staff sought, found and relocated R1 to a Skilled Nursing Facility on 9/7/2022. The preponderance of evidence standard has been met; therefore, the allegation that staff refused to allow resident back into the facility after a hospital visit is Substantiated. California Code of Regulations, Title 22, Division 6, Chapter 8, is being cited on the attached LIC9099D. Report will be sent to email on file.