complaint·December 4, 2025

LPA interviewed six of six residents and four of six residents did not respond to LPAs inquiries. One of six residents informed LPA that they are not aware of any incidents of abuse. One of six residents informed LPA they have seen S1 yell at and hit residents in care. LPA did not observe any visible bruising on R2s arms or legs. LPA interviewed three of four staff. Two of four staff informed LPA that they started at the facility on Monday with one just covering for the Administrator while they were on vacation. One of four staff informed LPA that they were not aware of the incident that occurred between S1, R1 and R2. Four of Four staff informed LPA that S1 was terminated and their last day working at the facility was November 17, 2025, and that they had not been back. One of four staff informed LPA that they were told that an incident with verbal abuse had occurred at the facility but were unaware of anything physical. LPA showed staff the video to staff and one of four staff informed LPA that the same video was shown to the house manager and licensee. One of four staff informed LPA that they observed a video and observed that S1 was holding their shoe in the air in an intimidating manner but did not observe S1 yelling or hitting residents in care. Based on observations made and information gathered during the investigation, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22 Division 6 are being cited on the attached LIC9099D. An exit interview was conducted and a copy of this report, LIC9099D, LIC811 and appeal rights were left at the facility.